November 2011 – July 2012 – FTSE Group – Programme/Project Manager
FTSE Group’s IT Service Delivery is a young team in terms of governance and structure. Alan has been brought into this company to bring his considerable knowledge and experience in the wider professional community and help shape the IT Service Delivery model as they strive towards being a Centre of Excellence.
The Core responsibilities of this role are:
· Programme Manage the selection, purchase and implementation of a replacement Global Service Management Tool.
· Introduce the governance and structure already being implemented within the Programme/project management group within FTSE Group.
· Deliver IT Service Delivery Infrastructure Projects including the current DR Datacentre Migration.
· Work with the Service Delivery Director to streamline process and procedures within team.
IT Service Delivery currently offers a 99.99% availability service to both internal and external customers. Alan is also working with each of the ITSD teams to help improve their individual processes and to help shape their 2012/13 Roadmaps to maintain that through a period of large change and continual annual growth of around 25%.